Terms of Service

Effective Date: January 1, 2025  ·  Last Updated: March 2025

Please read these Terms of Service carefully. By creating an account or using Livsho, you agree to be bound by these terms. If you do not agree, do not use the platform.

1. About Livsho

Livsho is a live streaming auction and marketplace platform that enables sellers to host live shows and auction or sell items directly to buyers in real time. Livsho acts as a venue and technology provider — we are not a party to transactions between buyers and sellers, and we do not take ownership of any items listed or sold on the platform.

2. Eligibility

3. Account Registration

To use most features of Livsho, you must register for an account. You agree to:

Livsho reserves the right to suspend or terminate accounts that violate these terms, contain false information, or are used for fraudulent or abusive activity.

4. Buyer Terms

Placing Bids

A bid placed during a live auction is a binding commitment to purchase the item at that price if you win. You may not retract or cancel a bid once placed, except in cases where the item description has materially changed or the seller has explicitly allowed cancellations.

Winning an Auction

Payment

5. Seller Terms

Seller Eligibility & Approval

To host live shows and sell on Livsho, you must apply and be approved as a seller. Livsho may require identity verification, bank account information for payouts, and acceptance of additional seller terms. Approval is at Livsho's sole discretion and may be revoked at any time for policy violations.

Listing Requirements

Seller Obligations

Seller Fees

Livsho charges a commission on each completed sale. The current fee schedule is available in your seller dashboard. Fees are deducted from your payout automatically. Livsho reserves the right to adjust fees with prior notice.

Payouts

Seller earnings are released after the buyer confirms receipt or after a holding period following delivery confirmation. Payouts are processed to your linked bank account or debit card on a rolling schedule. Livsho may withhold payouts during active disputes or investigations.

6. Live Streaming Rules

All live shows on Livsho must comply with our Community Guidelines. During a live stream, you may not:

Livsho may monitor, pause, or terminate live streams at any time for policy violations. Repeated violations may result in permanent removal from the platform.

7. Prohibited Items

The following categories of items are not permitted on Livsho:

Livsho reserves the right to remove any listing at its sole discretion and to suspend accounts that repeatedly list prohibited items.

8. Fees & Payments

Livsho does not charge buyers a platform fee on purchases; the item price and any applicable shipping costs are what you pay. Sellers pay a commission on sales. Payment processing fees may apply and are included in or added to the transaction as disclosed at checkout. All fees are subject to change with notice.

9. Shipping & Delivery

10. Disputes & Returns

If an item does not arrive or arrives significantly not as described, you may open a dispute through the Livsho platform within 72 hours of delivery (or within 7 days if the item was not delivered). Livsho will review the dispute and may issue a refund or facilitate a resolution. Our decisions on disputes are final.

Initiating a chargeback with your bank without first attempting resolution through Livsho's dispute process may result in account suspension. Chargebacks for valid, as-described items are considered fraud.

11. Intellectual Property

All content, logos, trademarks, and software on the Livsho platform are owned by Livsho or its licensors. You may not copy, reproduce, distribute, or create derivative works from our content without written permission. By posting content on Livsho (photos, descriptions, live streams), you grant Livsho a non-exclusive, royalty-free, worldwide license to display and use that content in connection with operating and promoting the platform.

12. User Conduct

You agree not to:

13. Disclaimers

Livsho is provided "as is" without warranties of any kind, express or implied. We do not guarantee that the platform will be uninterrupted, error-free, or free from viruses. We are not responsible for the accuracy of seller listings, the quality of items sold, or the conduct of any user. Transactions are between buyers and sellers; Livsho is not a party to those transactions.

14. Limitation of Liability

To the maximum extent permitted by law, Livsho's total liability to you for any claims arising from your use of the platform shall not exceed the greater of (a) the total fees paid by you to Livsho in the 3 months preceding the claim, or (b) $100 USD. Livsho is not liable for any indirect, incidental, consequential, punitive, or special damages.

15. Indemnification

You agree to indemnify, defend, and hold harmless Livsho and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the platform, your violation of these Terms, or your violation of any third-party rights.

16. Governing Law & Disputes

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict of law principles. Any dispute arising from these Terms or your use of Livsho shall be resolved by binding arbitration in accordance with the American Arbitration Association's Consumer Arbitration Rules, except that either party may seek injunctive relief in a court of competent jurisdiction. You waive the right to participate in class action lawsuits.

17. Termination

Livsho may suspend or terminate your account at any time, with or without notice, for any violation of these Terms or for any other reason at our discretion. Upon termination, your right to use the platform ceases immediately. Sections relating to intellectual property, disclaimers, limitation of liability, and governing law survive termination.

18. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via the app or email. Your continued use of Livsho after the effective date of changes constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the platform.

19. Contact

For questions about these Terms, contact us at:

Privacy Policy

Effective Date: January 1, 2025  ·  Last Updated: March 2025

Livsho is a live streaming auction and marketplace platform. This policy explains what data we collect, why we collect it, and how we protect it. By using Livsho, you agree to the practices described here.

1. Information We Collect

Account Information

Payment Information

Content You Create

Device & Usage Data

2. How We Use Your Information

3. Live Streaming Data

When you host or participate in a live show, your video and audio are transmitted in real time. Livsho may record and temporarily store streams for quality assurance, moderation, and dispute resolution purposes. Recordings are not permanently retained unless there is an active investigation or legal hold. Chat messages sent during live shows are stored to maintain show records and resolve disputes between buyers and sellers.

4. Apple Pay & Mobile Payments

When you use Apple Pay, your payment is processed entirely by Apple. Livsho receives only a tokenized transaction identifier and confirmation of successful payment — we never see or store your actual card number, billing address, or Apple Pay credentials. Apple's handling of your payment data is governed by Apple's Privacy Policy.

5. Sharing of Information

We do not sell your personal information. We may share data with:

Usernames, bids, auction results, and live show content may be publicly visible on the platform.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to keep you logged in, remember preferences, and analyze how the platform is used. We may use third-party analytics tools (such as analytics SDKs) that collect aggregated, anonymized usage data. You can manage cookie preferences through your browser settings; disabling cookies may affect functionality.

7. Data Retention

We retain your account data for as long as your account is active, plus a reasonable period thereafter for legal compliance. Transaction records are kept for a minimum of 5 years as required by financial regulations. You may request deletion of your account and associated data by contacting us, subject to legal retention obligations.

8. Your Rights

Depending on where you live, you may have the right to:

California residents may have additional rights under the CCPA, including the right to know what personal information is collected and the right to opt out of certain data sharing. To exercise your rights, contact us at [email protected].

9. Children's Privacy

Livsho is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has created an account, please contact us immediately at [email protected] and we will promptly remove the account and any associated data.

10. Data Security

We use industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, access controls, and regular security audits. No method of transmission over the internet is 100% secure, but we take reasonable precautions to protect your data. In the event of a data breach affecting your rights, we will notify you as required by applicable law.

11. Third-Party Links

Livsho may contain links to third-party websites or services. This Privacy Policy does not apply to those external services. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via in-app notification or email. Continued use of Livsho after changes take effect constitutes acceptance of the updated policy. The "Last Updated" date at the top of this page reflects the most recent revision.

13. Contact Us

For questions, requests, or concerns about this Privacy Policy or your data, contact us at:

FAQ

Answers to common questions about buying, selling, and live shows on Livsho.

What is Livsho?

Livsho is a live streaming auction and marketplace platform. Sellers host live video shows where they present items — collectibles, trading cards, sneakers, fashion, and more — and buyers bid in real time. Think live TV shopping meets online auction, entirely on your phone.

How do I create an account?

Download the Livsho app, tap Sign Up, and register with your phone number or email. You'll need to verify your contact info before bidding or buying. You must be 18 or older to use Livsho.

Is Livsho free to use?

Signing up and watching live shows is completely free. Buyers pay only the item price plus shipping — no platform fees on top. Sellers pay a commission on completed sales; the fee schedule is available in your seller dashboard.

What categories of items are sold on Livsho?

Livsho supports a wide range of categories including:

  • Trading cards (sports, Pokémon, MTG, etc.)
  • Collectibles and memorabilia
  • Sneakers and streetwear
  • Vintage clothing and accessories
  • Toys, figures, and pop culture items
  • Jewelry and watches
  • Electronics and gadgets
How do I place a bid during a live show?

When a seller puts an item up for auction during their live show, a bid button will appear on screen. Tap it to place a bid at the current price. You can keep bidding by tapping again if someone outbids you. The auction ends when the timer runs out — the highest bidder wins.

Can I cancel a bid after placing it?

Bids are binding commitments. Once placed, a bid cannot be retracted. Please only bid on items you intend to purchase. Repeated bid cancellations or failure to pay for won items may result in account restrictions.

What is "Buy Now" vs. an auction?

Auction: Buyers compete by placing bids. The highest bid when the timer expires wins the item.

Buy Now: A fixed price set by the seller. First person to tap "Buy Now" gets the item immediately at that price — no bidding required.

Some live shows feature both formats — the seller may start with an auction and switch to Buy Now for remaining stock.

How does payment work when I win?

When you win an auction or complete a Buy Now purchase, your saved payment method is charged automatically. We accept major credit/debit cards and Apple Pay. You'll receive an in-app confirmation and receipt immediately after payment.

What if I win multiple items in one show?

If you win multiple items from the same seller in a single show, Livsho may combine them into one shipment to save on shipping costs. You'll be charged the appropriate shipping amount at checkout. Items from different sellers ship separately.

How do I track my order?

Once the seller ships your item and enters a tracking number, you'll receive a notification in the app. You can view all your orders and tracking info under Profile → My Orders.

What if my item never arrives or isn't as described?

Open a dispute within 72 hours of delivery (or 7 days if the item shows as delivered but you didn't receive it). Go to My Orders → [Order] → Report a Problem. Our support team will review the case and may issue a refund or facilitate a resolution. Do not initiate a chargeback with your bank before attempting to resolve through Livsho — doing so may result in account suspension.

Can I return an item I don't like?

All sales are final on Livsho. Returns are only accepted when an item is significantly not as described by the seller, or if the item is not received. Buyer's remorse is not a valid reason for a return or dispute.

How do I become a seller on Livsho?

Tap Sell on Livsho in the app and complete the seller application. You'll need to:

  • Verify your identity (government-issued ID)
  • Connect a bank account or debit card for payouts
  • Agree to the Seller Terms of Service

Approval typically takes 1–3 business days. Once approved, you can schedule and go live anytime.

How do I start a live show?

From your seller dashboard, tap Go Live. You can schedule shows in advance or go live instantly. Before your show, set up your auction items with photos, descriptions, starting prices, and reserve prices (optional). During the show, you present each item and launch auctions directly from the app.

What are Livsho's seller fees?

Livsho charges a commission on each completed sale. The exact rate depends on your seller tier and category — current rates are displayed in your Seller Dashboard → Fees. There are no listing fees or monthly charges; you only pay when you make a sale.

When and how do I get paid?

Earnings are released after the buyer confirms receipt of the item, or automatically after a holding period following carrier-confirmed delivery. Payouts are sent to your linked bank account or debit card on a rolling schedule (typically within 2–5 business days of release). You can view your pending and available balance in the seller dashboard.

How long do I have to ship an item after it sells?

You must ship sold items within your stated handling time, which is shown on your seller profile. The standard expectation is within 3–5 business days of the sale. Late shipments without communication may result in seller score penalties or account review.

What happens if a buyer disputes a sale?

If a buyer opens a dispute, you'll receive a notification and have the opportunity to respond with evidence (tracking info, photos, communications). Livsho's support team reviews all disputes and makes a final decision. Maintaining accurate listings and shipping promptly is the best way to avoid disputes.

Can I sell internationally?

International shipping is supported but optional. You can configure which countries you're willing to ship to in your seller settings. International buyers will see your shipping rates and estimated delivery times at checkout. You are responsible for any customs, duties, or import fees — make sure your listings clearly state your international shipping policy.

Is my payment information secure?

Yes. Livsho does not store your full card number or CVV on our servers. All payment data is handled by PCI-DSS compliant payment processors. When you use Apple Pay, your card details are never transmitted to Livsho or the seller — only a secure token is used to complete the payment.

What payment methods are accepted?
  • Visa, Mastercard, American Express, Discover
  • Apple Pay
  • Google Pay
  • Debit cards with a major network logo

Prepaid cards and gift cards are not currently supported.

Why was my payment declined?

Common reasons for a declined payment include insufficient funds, an incorrect billing address, or your bank flagging the transaction. Try a different payment method or contact your bank to authorize the charge. If the issue persists, contact us at [email protected].

How do refunds work?

If a dispute is resolved in your favor or a seller cancels an order, a refund is issued to your original payment method. Refunds typically appear within 5–10 business days depending on your bank. You'll receive an in-app notification when the refund is processed.

How do I report a seller, buyer, or inappropriate content?

Tap the three-dot menu on any profile, listing, or live show and select Report. Choose the appropriate reason and submit. Our trust and safety team reviews all reports. For urgent issues during a live show, use the in-stream report button for immediate attention.

How do I delete my account?

Go to Profile → Settings → Account → Delete Account. You'll need to confirm your identity before deletion. Note that deletion is permanent — your bids, orders, and show history cannot be recovered. Outstanding orders and disputes must be resolved before an account can be deleted.

What do I do if I think my account was hacked?

Change your password immediately via Settings → Security → Change Password. Then contact us at [email protected] right away so we can lock down your account and investigate. Do not share your password with anyone — Livsho will never ask for it.

Still have questions?

Reach our support team at [email protected]

or visit our Terms of Service and Privacy Policy for more info.